Terms & Conditions | ASL Interpreter Pros

Interpreting Services Terms and Conditions

Interpreters Teams

Sign Language Interpreters typically collaborate in teams of two or more to ensure accuracy, impartiality, and to mitigate physical strain. In some instances, particularly for non-sensitive assignments lasting less than an hour, a single interpreter may suffice for effective communication access. However, interpreting engagements exceeding an hour necessitate a team of (at least) two interpreters, considering factors such as content complexity, sensitivity, and duration.

For lengthier assignments surpassing eight hours, such as conferences, or those spanning multiple consecutive days, a team comprising three or more interpreters might be essential. When multiple individuals require sign language interpreting services, each person may require their own team of interpreters to adequately meet their accessibility needs. The determination of the necessary number of interpreters will be made at the time of the scheduling request.

Remote Sign Language Interpreting Services

With today's available technology it has become increasingly popular to provide sign language interpreting services remotely. There are multiple platforms that can be used such as Zoom, WebEx, Teams, and many more to provide interpreting services remotely. Success relies heavily on equipment and internet performance. Remote interpreting services do not work for every situation, however, and heavily rely upon the accessibility needs of the client. The Federal Communications Commission (FCC) has set regulations which must be complied with, and the National Association of the Deaf (NAD) provides recommendations for provision of remote accessibility services. We will schedule remote interpreting services only when it works for the situation and the client.

In-person Interpreters on Location

When booking an in-person interpreter(s) at a location within a 40 mile radius of Cincinnati, Ohio, or at a location within a 40 mile radius of Washington, D.C. one hour of travel time will be billed for each interpreter to cover the interpreters' travel time and expenses.

Assignments requiring travel outside a 50 mile radius of the Cincinnati metropolitan area, or assignments requiring travel outside a 50 mile radius of the Washington, D.C. metropolitan area will be billed at the hourly rate for interpreter commuting time. Additionally, reimbursement for transportation (such as airfare, hotel, taxi, per diem, etc.) and if applicable may require a deposit to secure such travel arrangements.

Cancellations and No-Shows

Cancellations made less than two business days prior to the interpreting assignment will be billed in full; cancellations communicated within three business days will be billed at 50%.

A two week (ten business days) notice of cancellation is required for multi-day assignments, or assignments requiring extensive travel preparation outside of the Cincinnati metropolitan area or outside the Washington, D.C. metropolitan area. Any non-refundable expenses incurred for travel preparations will be billed.

“No-shows” are billed without exception.

Preparation Materials

Our company has a reputation for providing some of the best ASL interpreters in the world. It takes more than just skill for interpreters to perform at the level of excellence we promise to deliver. Interpreters must appropriately and effectively prepare before the assignment with details, content information, and any provided materials. We ask that these materials are provided to our office no less than 48-hours in advance of the assignment. Upon booking & confirmation of interpreters you will receive a request for interpreter preparation materials which will detail what specific information is needed for the assignment. Note: Any information and/or materials shared with Designated Interpreter Specialists and the interpreters is confidential. Please let our office know if a "Non-disclosure Agreement" is required.

Interpreter Availability

Interpreters and interpreting services are subject to scheduling availability.

Untimely ("Last-minute") Requests

Skilled interpreters book out months in advance. It is likely we will not be able to fulfill a scheduling request for in-person interpreting services with less than one week's notice.

We offer premium rates to interpreters as an incentive to accept last minute assignments. Most assignments requested with less than 72 hours notice are considered "Untimely Requests" and will be assessed an additional hourly rate. Assignments which require travel must be requested with a minimum of seven business days notice (preferably with as much advance notice as possible), otherwise the assignment will be billed at the "Emergency" interpreting services hourly rate.

Coordination Services of Multiple On-site Interpreters

For on-site events which require multiple interpreters (four or more), an Interpreter Event Coordinator may be required after all aspects and factors of the event are identified. This will evaluated at the time of the interpreting services scheduling request.

Captioning Services and Translation Services

Captioning and translation services are available for your audio recordings and/or video recordings. Contact our office for current availability, pricing, and turn-around time.

Inclement Weather Policy

Efforts will be made to ensure preparation for inclement weather. Cancellations due to inclement weather will be billed unless otherwise agreed prior to the scheduled assignment.

Payment Terms

The complete invoice balance is due within ten business days from the invoice date, unless a different agreement is made. Invoices paid late will be assessed an additional 5.0% for each additional 10 business day period. Payment is accepted by check, *credit card, bank transfer/ ACH. *Credit card processing fees may apply.